Here at Von Lise Brand we make every effort to deliver exceptional customer service to you. In return our expectation is that you the client will make every effort to keep your scheduled appointment. Please understand that when you forget or cancel your appointment time without giving 24 hour notice, we miss the opportunity to fill that slot, and clients on our waiting list miss the opportunity to receive services. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
24 hour advance notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 24 hours, the client will be charged 100% of the missed service. Two consecutive cancellations in less than a 24 hour period will cause a client to lose their online scheduling privileges and we reserve the right to refuse future services to the client.
Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting us by way of telephone, the client will be charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
To ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for us to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Von Lise Brands policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.